Refund & Cancellation Policy

At True CA / CS, we strive to deliver premium tax compliance, corporate setups, and legal advisory services. We prioritize client satisfaction and work strictly within promised Service Level Agreements (SLAs). This Refund and Cancellation Policy outlines the guidelines and conditions under which refunds are evaluated and processed.

1. Cancellation Prior to Application Processing

You can request to cancel your service and obtain a refund under the following conditions:

• No Work Started: If you request a cancellation before our team has completed your document audit, assigned a CA / CS Advisor, or drafted your compliance files, you are eligible for a **100% refund** of the fee paid.
• Work Initiated But Not Submitted: If we have audited your documents or drafted corporate resolution deeds but have not submitted the applications to regulatory portals, a **50% partial refund** of the professional service charge will be issued to cover the professional work hours spent.

2. Non-Refundable Scenarios

Refunds cannot be issued once the compliance process has progressed past certain milestones, which include:

• Portal Submissions: Once applications are officially submitted to MCA (Ministry of Corporate Affairs), GSTIN, FSSAI, or Income Tax portals, professional fees and portal stamp duties are non-refundable as they are directly consumed by the respective portal filing systems.
• Delays by Regulatory Agencies: We guarantee timely submission from our end. However, delays in official approval, query raising, or processing by officers (e.g. GST inspectors, MCA registrar) are outside our control and do not qualify for refunds.
• Incorrect User Information: No refunds will be provided if a submission is rejected, delayed, or audited due to the submission of fraudulent, invalid, incorrect, or expired documents by the user.

3. Refund Processing Procedure

To request a refund, please follow these steps:

• Email your request to [email protected] with your Reference ID (e.g., TCA-LD-xxxxx) and reason for cancellation.
• Our audit team will review the query within **24-48 hours** to check the status of your milestones.
• If approved, the refund will be credited back to the original payment source (Credit/Debit Card, UPI, Net Banking, or Wallet) within **5 to 7 working days**.

4. Contact Us

If you have any questions, concerns, or requests regarding our Refund & Cancellation Policy, please contact our support desk:

• Corporate Office: Shop No, DS-3B Lajpat Nagar Sahibabad Ghaziabad, Uttar Pradesh 201005 India
• Phone: +91 90155 58820
• Email: [email protected]